Customer Service
Placing an Order
Where does Nicole Jacob accept orders from?
At present, we ship to U.S. addresses only. We do however accept orders from any country in the world for delivery within the United States.
How do I place an order?
You can place your order online, 24 hours a day, or call us directly at (312) 943-7404 Monday through Friday from 8:30 a.m. to 5:00 p.m. (CST).
How do I check on the status of an order?
You may check the status of your order by calling (312) 943-7404, or by sending an email at
Payment Options
What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express, and Discover credit cards. Please note: We do not accept credit cards issued from a bank outside of the United States. We also do not accept American Express Gift Cards, Visa Gift Cards, or MasterCard Gift Cards at this time.
E-mail Confirmation on Your Order
How will I know if my order is confirmed?
If you provided a valid email address during the Checkout process, you will receive an email after your order is placed. This email confirms that we have received your order and are processing your order. Keep this email for your records because it contains your order number and can be used for receipt purposes.
How to Cancel Your Order
How do I change or cancel an order once it is placed?
If you have submitted an order and wish to change or cancel it, contact customer service at (312) 943-7404. You will receive a refund or credit after the product has been returned and processed. Refunds will be issued based on the original form of payment.
Shipping Rates/Options
What shipping options are available?
Orders from Nicole Jacob are shipped via UPS. We offer FREE SHIPPING on all orders over $50. This offer is for ground service to the 48 contiguous United States using UPS or USPS. Offer not valid for orders shipping to AK, HI, PR, GU or any domestic or international locations outside of the 48 contiguous states.
When is my order shipped?
Standard shipping and processing: most orders are shipped from Chicago, Illinois to arrive within five to seven business days from receipt of your order, if the product is in stock.
Can I ship an order to a P.O. Box?
No. We cannot ship to P.O. Boxes.
How much extra will priority shipping cost?
Upgraded shipping options, next day air, second day air and three day select, will be available on the current rate scale for all products.
How Your Order Is Secure
When I order online is my credit card information secure?
Providing a safe and secure environment for your order information is our top priority. Nicole Jacob protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. SSL technology encrypts data allowing only Nicole Jacob to decode your information and helps to create a secure environment for transactions on the internet. To further protect your security, we suggest you sign off your account and close your browser window after you have finished your visit, especially if you are using a computer shared by others. If you would prefer to place your order by phone, please call Customer Service toll-free at (312) 943-7404, Monday through Friday, 8:30 a.m. to 5:00 p.m. (CST).
About Sales Tax
Do I have to pay sales tax?
Sales tax is calculated using the address where the product is being shipped.
Returning Products
What is Nicole Jacob's Return Policy?
If you are not completely satisfied with a Nicole Jacob purchase for any reason, please return it for merchandise credit or refund. We accept the return of products purchased from Nicole Jacob for up to 30 days after purchase. Returns are refunded in the method of original payment. Please include a note or letter containing the following information: • Your name, address, and email address • Your daytime phone number, in case we have questions • A list of the product(s) and why you are returning the product(s) Please ship your return package prepaid to the address below. All return packages must be shipped using a service that tracks packages, such as with UPS, FedEx or USPS (ask for services that have tracking options). Then you can use the service provider's online tracking system to know when we have received your package. Nicole Jacob is not responsible for lost or damaged inbound packages. Nicole Jacob Cosmetics 939 N Rush St. Chicago, IL 60611 Please allow a minimum of 14 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return credit. Credits are available within 10 days of the return. We'll notify you via email once we've received and processed the returned product(s). We'll credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.